ZMALL Account Deletion Process

Who this applies to

• Mall visitors (sign in with mobile number / WhatsApp OTP in ZMall)
• Store outlets (sign in with outlet username and password; data is stored in the Marina Outlets portal backend)

How to request deletion

1. Email suppor@zebralock.com  with subject: ZMall — account deletion request.
2. Include:
   • Visitor: mobile number used in the app and mall name (e.g. Marina).
   • Outlet: outlet/store name and username.

1. We will confirm by reply within X business days (pick a number, e.g. 14).

What we delete

Account typeTypically deletedVisitorSession/auth data tied to your phone on our visitor API where applicable; we will remove or anonymize identifiable visitor records on request.OutletOutlet login, store profile, categories, and offers in the outlets database (or disable the account per mall policy).

What we may retain

• Billing, legal, or fraud records if required by law.
• Aggregated/anonymous analytics (no personal identifiers).
• Historic “impact” interaction counts may remain in aggregate form; outlet-specific aliases can be removed on request.

In the app today

• Logout clears the session on the device.
• Full account/data deletion is not self-serve in the app yet; use the email process above (Play accepts this if the web page is explicit).

Contact: support@zebralock.com